February 3, 2020

Avoid Tech Support Scams

fraudulent pop-up window on computer screen

Spotting and Avoiding Tech Support Scams

Tech support scammers use many different tactics to trick people. Spotting these tactics will help you avoid falling for the scam.

Phone Calls

Tech support scammers may call and pretend to be a computer technician from a well-known company. They say they’ve found a problem with your computer. They often ask you to give them remote access to your computer and then pretend to run a diagnostic test. Then they try to make you pay to fix a problem that doesn’t exist. Listen to an FTC undercover call with a tech support scammer.

If you get a phone call you didn’t expect from someone who says there’s a problem with your computer, hang up.

Pop-up Warnings

Tech support scammers may try to lure you with a pop-up window that appears on your computer screen. It might look like an error message from your operating system or antivirus software, and it might use logos from trusted companies or websites. The message in the window warns of a security issue on your computer and tells you to call a phone number to get help.

To read the full article and learn more tips to avoid tech support scams visit the Federal Trade Commission's consumer website at https://www.consumer.ftc.gov/articles/how-spot-avoid-and-report-tech-support-scams.