December 31, 2020

Consumers Adopting Payment Apps

As More Consumers Adopt Payment Apps, Scammers Follow

image of a payment app on a phone

The COVID-19 pandemic has altered many of our routines, including the ways we pay. Consumers are increasingly looking for contactless payment options to keep themselves and vendors safe. As a result, the use of person-to-person (P2P) mobile payment apps such as CashApp, Venmo, and Zelle is growing. 

As we grow more comfortable using these apps, scammers have adapted their tactics to take advantage of the quick and often anonymous access to cash that they provide. Click here to learn more from the Federal Communications Commission.

If you think you're a victim of a scam involving peer-to-peer payment apps, you can file a complaint with the Federal Trade Commission. For concerns about P2P services, contact the Consumer Financial Protection Bureau.

To file complaints about phone and text scams with the FCC, visit fcc.gov/complaints.