July 10, 2020

COVID-19 Update

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Resources for PPP Loan Forgiveness

July 10, 2020

As of Monday, July 13, all customers will be required to wear a mask inside our banking center lobbies per Governor Beshear's executive order. If you are unable to wear a mask, we are happy to assist you in the drive-thru, by phone, or through online banking and mobile app options.

If you have questions, the best way to get fast answers is to call our service team located in Mt. Sterling at (859) 498-0414.  They have the most up to date information for all markets. If they cannot personally answer your question, they will connect you with the right person who can.

Below is a full listing of lobby and drive thru hours as of July 6. We still offer the convenience of 24/7 banking online and in the app.

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Resources for PPP Loan Forgiveness

July 6, 2020

More of our banking center lobbies are now officially open.  If you plan to come to a banking center lobby, please take a minute to watch our Lobby Opening Video.

Below is a full listing of lobby and drive thru hours as of July 6. We still offer the convenience of 24/7 banking online and in the app.

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If you have questions, the best way to get fast answers is to call our service team located in Mt. Sterling at (859) 498-0414.  They have the most up to date information for all markets. If they cannot personally answer your question, they will connect you with the right person who can.

 

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Resources for PPP Loan Forgiveness

June 26, 2020

Good news! On July 6 we will open lobbies at 8 additional banking centers. Of course, drive-up banking is still available throughout our branch network. Below is a list of lobbies currently open or opening in July.

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MOUNT STERLING

  • Main Banking Center 49 W. Main Street – Lobby is Open
  • Montgomery Square Banking Center 1378 Indian Mound Drive – Opens 7/6
  • Maysville Road Banking Center 637 N. Maysville Road – Opens 7/6

FRENCHBURG

  • Frenchburg Banking Center 114 Main Street – Lobby is Open

LEXINGTON

  • Palomar Banking Center 3720 Palomar Centre Drive – Lobby is Open
  • Lansdowne Banking Center 3353 Tates Creek Road –  Opens 7/6
  • Downtown Banking Center 163 West Short Street – Opens 7/6
  • Palumbo Banking Center 2801 Palumbo Drive – Opens 7/6
  • Zandale Banking Center 2197 Nicholasville Road – Opens 7/6

WINCHESTER

  • Downtown Banking Center 30 W. Broadway – Lobby is Open
  • Colby Road Banking Center 875 Colby Road – Opens 7/6

PARIS

  • Lexington Road Banking Center 3333 Lexington Road – Lobby is Open
  • Rocky Drive Banking Center 2106 Rocky Drive – Opens 7/6

FRANKFORT

  • Arrowhead Court Banking Center 91 Arrowhead Court – Lobby is Open

Lobby hours may vary by location. The best place to confirm service hours is on our website. If you don't have internet access, call us at (859) 498-0414.  

Do not rely on information provided by Google, Bing, or other search engines as it is often incorrect.

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Can I schedule an appointment?
If you have new account or loan needs, we encourage you to call ahead. To schedule an appointment, call (859) 498-0414. If possible, please call 24 hours in advance.

What safety precautions are you taking?
To ensure the safety of our customers and employees, please click here to review a video about how our lobby banking experience has changed due to COVID-19.

Help! I have other questions. The best way to get fast answers to all types of questions is to call our service team located in Mt. Sterling at (859) 498-0414.  They have the most up to date information for all markets. If they cannot personally answer your question, they will connect you with the right person who can.
 

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June 16, 2020

Six branch lobbies are now officially open. We are working hard to provide you a safe place to do your banking and are happy to welcome you back inside.

Take a minute to review some Frequently Asked Questions or watch our Lobby Opening Video.

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Which lobbies are open?
Below are the branch lobbies that opened June 15. Remember, drive-up banking will still be available at all banking centers.

  • Main Banking Center, 49 W. Main Street, Mt. Sterling
  • Frenchburg Banking Center, 114 Main Street, Frenchburg
  • Palomar Banking Center, 3720 Palomar Centre Drive, Lexington
  • Lexington Road Banking Center, 3333 Lexington Road, Paris
  • Frankfort Banking Center, 91 Arrowhead Court, Frankfort
  • Broadway Banking Center, 30 W. Broadway, Winchester

Can I check your lobby hours before I visit?
Yes, and we encourage you to do so! Lobby hours may vary by location. The best place to confirm service hours is on our website. If you do not have internet access, please call us at (859) 498-0414.  

We do not recommend relying upon information independently provided by Google, Bing, or other search engines as it is often incorrect.

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Absolutely! In fact, if you have new account or loan needs, we highly encourage you to call ahead. When you are ready, call (859) 498-0414 to schedule an appointment. If you are able, please call approximately 24 hours in advance of when you would like to meet.

Can I wear a mask inside your lobby?
We understand our customers’ desire to protect their health. You may wear a mask. Please be aware that we may ask you to pull your mask away from your face briefly upon entering the lobby to confirm your identity.

How are you planning to keep staff and customers safe inside your branch lobbies?

Here are some of the measures we have put in place:

  • We will allow a maximum of 6 customers in the lobby at one time.
  • Customers who enter our lobbies will be asked to use hand sanitizer before interacting with staff members. 
  • Customers waiting to be served will be asked to remain six feet apart from other customers and staff members.
  • Unless a medical condition is present that requires the customer to be seated, we will ask that everyone remains standing while waiting.
  • Our team members will wear masks while serving our customers.
  • We have provided plastic shields at our teller lines to further protect employees and customers.
  • We will sanitize desks, chairs, and tablet screens immediately after use by a customer and before the next customer is served.
  • Banking centers are cleaned throughout the day and professionally cleaned and sanitized each night.

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The best way to get fast answers to all types of questions is to call our service team located in Mt. Sterling at (859) 498-0414.  They have the most up to date information for all markets. If they cannot personally answer your question, they will connect you with the right person who can.

 

 

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June 5, 2020

Below are a few reminders about ways to connect with us and manage your Traditional Bank accounts.

Drive-up banking is available at all locations. Branch ATMs are fully operational and Night Deposits will remain open during this time. For a complete listing of drive-through locations, hours, and bank locations with ATM’s, visit our locations page.

We also encourage you to use our Online Banking services and Mobile App. You have 24 hour access to your account including online balance inquiries, mobile check deposit, transfers between your Traditional Bank accounts and online bill pay. Below are helpful links for our customers who are new to online or mobile banking:

Enroll in Online Banking
Download the Traditional Bank App

Under the "COVID-19 Resources" heading you will notice some links we feel are helpful to our customers. As government agencies and other trusted resources share information with us, we will continue to enhance this list.

If you have any questions or concerns do not hesitate to give us a call at 800-498-0414. Stay well and thank you for choosing Traditional Bank.

 

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May 8, 2020

Small Business Administration’s Paycheck Protection Program Documentation Tips for Borrowers

Less than five weeks have passed since the PPP commenced and nearly half a trillion dollars in loans have been processed. Since the passage of the CARES Act, there have been seven (7) interim final rules issued as well as numerous additions to the SBA Frequently Asked Questions (FAQ). All interim final rules and well as the FAQ can be found on the US Treasury website.

Attached are some tips regarding FAQ #31 and #37 regarding documentation and certifications supporting the forgiveness of PPP loans. This document has been prepared by our legal counsel, but should not be considered legal advice.  All borrowers are encouraged to seek advice from their own independent legal counsel.

 

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April 14, 2020

Updated Hours

To Our Customers,

As of today we have temporarily altered the hours for our drive-ups. Lobbies remain temporarily closed.

Drive-up banking in Frankfort, Frenchburg, Paris and Winchester will follow the schedule below, along with the Main Bank, Midland Trail, and Montgomery Square locations in Mt. Sterling and the Palumbo, Palomar, Lansdowne and Zandale locations in Lexington.

  • Monday – Thursday 9:00 a.m. to 5:00 p.m.
  • Friday 9:00 a.m. to 6:00 p.m.  

The Maysville Road drive-up in Mt. Sterling will operate as follows:

  • Monday – Thursday 8:00 a.m. to 5:00 p.m.
  • Friday 8:00 a.m. to 6:00 p.m.

The Jeffersonville drive-up in Mt. Sterling  will operate as follows:

  • Monday – Thursday 9:00 a.m. to 4:00 p.m.
  • Friday 9:00 a.m. to 6:00 p.m.

The Short Street drive up in Lexington will operate as follows:

  • Monday – Friday 9:00 a.m. to 5:00 p.m.

Saturday hours are not impacted. Complete hours for all locations can be viewed at traditionalbank.com/locations.

ATMs will remain operational and night drops are open. As always, customers can access their accounts 24 hours a day through online banking or our mobile apps for iPhone and Android.  While we know that technology cannot replace the personal touch of our skilled staff members, we hope that these tools and services will help you to complete your daily banking without too much inconvenience. 

If you have questions or concerns about the new drive-up hours, please give us a call at 800-498-0414.  We are here to help.

Sincerely,

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Andy Baker                                Bill Potter
Chief Executive Office             SVP Retail Banking

 

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March 24, 2020

The Strength to Serve You

Two questions I know are on the minds of many individuals, families and businesses are, "Will my bank be there to help me if times get hard?" and "Is my money safe in my local bank?" The answer to both of those questions is a clear "yes." That's been the answer since we began in 1902. I can state without hesitation that we are stronger than ever, but also flexible in the ways we are able to serve our customers' needs. I'd like to share some information today that I hope will alleviate fears and instill confidence.

In recent days, we have executed changes and programs designed to help our customers who are adversely affected by the COVID-19 situation.

  • Our loan officers are able to quickly provide loan solutions to customers in need. If you are facing difficulties, there may be payment options available. Talk with your lender, he or she will be able to assess your situation and work to find the very best approach for your long-term financial health.
  • At this time, Traditional Bank will not charge foreign ATM fees when our clients use a non-Traditional Bank ATM to access cash.
  • We have temporarily suspended early withdrawal penalties on Certificates of Deposit. While we want to stress that your deposit dollars are perfectly safe with our bank, we understand there may be unexpected cash needs that arise.

Our bank is strong, and we are here to serve our clients.

  • Governor Beshear identified the financial services sector as a "Life Sustaining Business" in his Executive Order on March 25, 2020. This supports our desire to maintain drive-up banking options and keep our operational staff working within smart, safety guidelines. While we have chosen to close our bank lobbies for the health concerns of employees and clients, our bank is still very much open for business. We are a phone call, email, log-in or app click away.
  • Traditional Bank's financial position is very strong. We are very well capitalized. As was the case during the 2007 recession our bank continues to make loans, take deposits and provide our full range of services during these challenging times.

Again, we are here to help. We have the financial stability and the right people to serve all your banking needs during these difficult times. Please do not hesitate to reach out. If you don't have a Traditional Bank staff member you regularly work with, call (800) 498-0414 or email marketing@traditionalbank.com.

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Andy Baker
CEO

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March 13, 2020 11:35am

A note to our customers about the Coronavirus from CEO Andy Baker

I’m reaching out to you today about the situation with coronavirus (COVID-19). We’re doing everything we can to make sure our banking centers are open, our bankers are here and our call center is staffed. Serving you remains our top priority, and we are here to assist you when you need our help.

Traditional Bank takes the cleanliness of our banking centers seriously and have recently implemented additional cleaning measures to keep you safe. We strongly encourage all customers to review the CDC’s website for prevention tips and signs of symptoms before visiting our banking centers.  For your safety and convenience we also provide alternative banking options.

  • Consider using our drive-up windows as an additional safety measure. By working together, we can help prevent the spread of germs and provide a safe banking experience for everyone.
  • Bank safely and securely with Traditional Bank through Online Banking and our Mobile App. You have 24 hour access to your account.  If you need help enrolling or accessing these services, please call us at (800) 498-0414.

Enroll in Traditional Bank Online Banking
Download the Traditional Bank app

If you are a business banking client who currently work with the Cash Management team, you still have full access to that department.  As always you may reach them by calling (859) 410-7980 or emailing cashmanagement@traditionalbank.com.  Now would be a great time to update your contact information in online banking or by emailing the cash management team.

Any issues your business is facing relative to ACH, Remote Deposit Capture, Wires, Positive Pay or general business inquiries will still be supported by the Cash Management department.

At Traditional Bank, our mission is to deliver high quality service and products that meet or exceed the needs and expectations of our customers. We will continue to communicate and provide the Traditional Bank service you have come to expect.

Thank you for choosing Traditional Bank.  If you have questions that were not addressed here, please feel free to reach out to our call center at (800) 498-0414.  They are here to help.

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Andy Baker
CEO